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Category Archives: Corporate Watchdog

Intesa Sanpaolo and the Careless Copywriter

I have always been fascinated by the unwanted consequences of an advertising slogan, and by the lack of perspective of (some) communication campaigns. This time, what grabbed my attention was a claim published on Intesa Sanpaolo website, whose small-prints read: Until July 2, in Rome, Milan and Turin, the experience of living with no cash. […]

Alitalia’s Marketing Strategy and Cipolla’s Third Law on Stupidity

If you book the Alitalia’s cheapest fare on a flight it might happens (twice in two weeks, to me) that you aren’t entitled to get a decent quantity of miles for the Mille Miglia frequent flyer programme and mandatory given an (often) uncomfortable seat. This Ryanair-like attitude (everything is an optional) might make sense for […]

National Security, Mediaset and RAI Way Tower

Today the RAI (Radio Televisione Italiana, the public broadcasting company) Radio News Program asked me to provide an opinion about the risks for the national security in case the broadcasting towers belonging to RAI WAY (public-owned company) be purchased by a Mediaset-controlled company. The importance of these broadcasting towers relies upon the fact that they […]

Barbarians at the gates and the world economic crisis

Barbarians at the Gate: The Fall of RJR Nabisco¬†is a book that might have been written in present times instead – as it was – of the ’90s. The well documented (and very well written) account of the biggest leveraged buy out Wall Street had dreamed ever is a detailed explanation of how the financial […]

Telecom Italia’s new Barons: an Italian Zaibatsu?

Once AT&T retired its offer, the future of Telecom Italia seems to rely upon Intesa Sanpaolo’s bid (probably the biggest italian bank). Should this scenario become true, the result would be a sort of Zaibatsu. The interesting thing is that to avoid the monopoly, the Italian governement and the Ministry of communication, On. Gentiloni (Margherita) […]

Telecom Italia: is gov’t “unbundling” the network a right choice?

Sometimes they strike back. Italian Prime Minister on. Romano Prodi and the Ministry of communication, on. Paolo Gentiloni are talking again about the idea of “unbundle” the telephone network propriety from the service provided through the lines. It seems that the chosen model would be the UK way: a public company “owns” the wires, while […]

Fastweb. Again!

That’s incredible! Fastweb answered the Data Protection Authority questions by claiming to ignore¬† who was calling me on its behalf, and not to have any personal data belonging to me. A few days after (March, 26) I got a NEW CALL from “Fastweb Commercial Department” trying to sell something. I’ve reported againg this new fact […]

Fastweb answer to Data Protection Authority

In a previous post I talked about the complaint I sent the Data Protection Authority about Fastweb (an Italian Telco maverick) phone SPAM. Following my letter, the Authority asked Fastweb to provide justification and additional information about that issue.

Intesa Sanpaolo Internet Banking’s Catch 22

It might happens for some odd and unpredictable reason (at least from the user perspective) that the Internet Banking stops granting you access to your account (incorrect userid or password, they say.) Then you have to call customer assistance by phone, and the automated system, before allowing to talk to a human being, asks for […]

Intesa Sanpaolo: when marketing meets security

Recently Intesa Sanpaolo (born after a merge between Banca Intesa e Istituto San Paolo) moved its Internet banking authentication system from a password-based to a one-time-password-based access. They sell that “innovation” – ever happens in the ICT business – as a major increase in IT security and then as a benefit for the customer, but […]