Once AT&T retired its offer, the future of Telecom Italia seems to rely upon Intesa Sanpaolo’s bid (probably the biggest italian bank). Should this scenario become true, the result would be a sort of Zaibatsu.
The interesting thing is that to avoid the monopoly, the Italian governement and the Ministry of communication, On. Gentiloni (Margherita) are creating an enormous conglomerate.
Will that helps promoting free market?
It might happens for some odd and unpredictable reason (at least from the user perspective) that the Internet Banking stops granting you access to your account (incorrect userid or password, they say.) Then you have to call customer assistance by phone, and the automated system, before allowing to talk to a human being, asks for your userid, password and one-time-password.
But that information are incorrect (in fact you have no longer access to your account), and you can’t talk to anybody to fix the problem unless you have a working userid and password (that you have not). You just need to wait, and at the end of the day some human being will answer your call.
It would be better to answer first, isnt’it?
Recently Intesa Sanpaolo (born after a merge between Banca Intesa e Istituto San Paolo) moved its Internet banking authentication system from a password-based to a one-time-password-based access.
They sell that “innovation” – ever happens in the ICT business – as a major increase in IT security and then as a benefit for the customer, but if you think for a while this is not entirely true. Or – better – this might be true from the perspective of a marketing manager. But it is not from the customer standpoint.